Contract Terms for the provision of Telecommunication services

Between the company Lemontel.com S.A  with address Lambrou Katsoni 60, 114 71, Athens Greece  and with business name “Lemontel.com”, called thereafter the company, and the Customer agree on the following terms and conditions: The company with general license provides local and international voice telephony and internet access sevices. The customer declares that he/she wishes the provision of telecommunications services as follows:
The Company provides the User with telecommunication services via its network, in accordance with the choices of his application, the terms of this contract, the company’s valid price-list and the law.

Term of Contract - Termination

1. The term of this contract commences upon activation of the service by the company, which takes place within seven (7) working days from submission of the application, provided the User has delivered all documents required.

2. The term of this contract is agreed to be indefinite and expires with no loss to either party following written notification. The results of such notification occur after one (1) month if termination is caused by the Company, and immediately or from the date determined by the User if termination is caused by the User. Upon expiry of the contract, all debts are rendered due and payable.

3. In the case of any differences between the User and the Company, the User has the right to contact the office of the Commissioner of Telecommunications And Postal Regulation referring to the procedure for solving differences.

Obligations of the Company

1. The Company shall ensure regular operation of the Telecommunications Network and the provision of services. The Company shall not be liable for routing the call and indicatively: for direct or indirect damage, lost profit or income or any other damage to the User (unless this is due to fraud or extreme negligence on behalf of the Company) or cases of force majeure or for any interruptions in service provision that do not exceed a total of (24) hours per month for necessary maintenance of its network or in order to resolve accident risks, damage to own or third party installations or networks, and issues of implementation of material demands.

2. The company bears no responsibility for the quality adequacy and security of the telecommunication network or/and other third party networks or for the routing of calls from the national network to the national network or to the destination network of the called number.

Obligations of the user

1. The User shall fill in all blanks in the application for connection with his/her full and complete details and desired choices, and shall also notify the company of any change to the above by registered letter or fax to the Customer Service Department within twenty (20) days of any such change, and shall submit the relevant legal documents in cases of power of attorney or legal persons.

2. The User is liable for ensuring that the service is used in accordance with the Law, good faith and transaction ethics. The Company shall notify the User in writing of any termination or third party demands. The User shall respond by registered mail or fax within five (5) working days to any written demands of the Company in relation to accusations, demands or complaints from third parties or the notification of the User’s data to third parties.

3. In cases where the Services are provided in locations with many residents or occupiers, or in professional installations with multiple users, the User shall confirm that he/she has notified all users, and will keep them informed in the future, in the most convenient way in each case, of the delivery of detailed bills of service.

Charges Payments

1. Charges for the provision of fixed telephony services shall commence on the activation date of provision, according to the prices defined in the Company’s valid price-list, which the Company is entitled to amend according to telecommunications legislation. The Company shall issue bills for a period of one month for the value of the service provided in that period, plus VAT. Bills worth 10 euro or less are incorporated into the following bill, on the judgment of the company.

2. The User shall pay all bills issued within the defined deadline for payment which is 30 days, with the method selected in the application.

3. It is jointly agreed that the User’s debt to the Company for each period of operation of the contract and/or its termination in any way, is proved by the extract of the Company’s commercial books (index card) containing up-to-date detailed credit-debit amounts, combined with the print-out of telephony traffic documents in the Company’s computer systems, which are also mentioned in the User’s detailed printed or electronic bill.

4. If the User selects the electronic format (electronic bill), he/she shall have access to the basic level of detailed billing on Company’s website, with a User ID and PIN number, which are sent to the User by letter or any other safe and convenient way decided by the Company. In the case of legal persons, the User shall appoint a natural person responsible for the implementation of this contract, who shall exclusively receive the security codes. The User shall keep the security codes secret and shall not render them accessible in any way. The User shall change the PIN immediately following first access, and at regular intervals thereafter, via the company website.

5. With reserve to all legal rights, the Company shall be entitled to interrupt, unilaterally and temporarily, the provision of Telecommunication Services to the User because of due and payable debts of the User to the Company, only after fifteen (15) days from the past due date.

6. With reserve to all legal rights, the Company shall be entitled to interrupt, unilaterally and permanently, the provision of Telecommunication Services to the User because of due and payable debts of the User to the Company, only after thirty (30) days of temporary interruption of provision, in accordance with the above.

7. By exception, temporary or permanent interruption with no prior notice shall be permitted in cases of fraud or repeated overdue payment or non-payment of bills or if the credit limit defined in each case is exceeded, according to the provisions below.

8. It is jointly agreed that a unilateral option shall be granted to the Company, by virtue of which the Company shall determine a credit limit for the User to make calls from the declared telephone connection. Beyond this limit, the Company may issue the relevant tax document or temporarily interrupt provision of the service.

9. It is agreed that the Company shall be entitled to carry out a solvency audit of the User and exercise its right either to sign this contract or temporarily or permanently interrupt service provision, if it is justifiably decided that the User is insolvent and refuses to provide a guarantee of (100 euro). The guarantee shall be returned, without interest, to the User upon termination of this contract, reduced by the User’s due and payable debts. In cases of temporary or permanent interruption due to debt as above, that Company shall be entitled to request a guarantee equal to the User’s largest bill, in order to re-activate the service.

10. All prepaid services like calling cards, internet cards, prepaid subscriptions etc are non refundable either for the whole amount if unused or the remaining balance. The balance of the prepaid services is also non refundable in the case the card/subscription  is lost, stolen or used by someone else without the users authorization.  In the event that the user selects the automatic recharge option for any prepaid service the user agrees that his/her credit card will be automatically charged for the amount that is selected whenever the balance of the selected service drops under the minimum selected. In case the credit card details of the user change or the credit card is lost, stolen or cancelled the user is responsible to inform the company.  The user is also responsible to notify the company in the event that the automatic recharge is no longer needed.

Telecommunications Confidentiality – Personal data protection

1. The Company shall comply  with the content of any District Attorney Order, court decision, decision of the telecom authority or other independent authority, with no prior written notification to the User. The Company shall adhere to the legal procedure for removal of communications confidentiality and shall co-operate directly with the authorities.

Final Provisions

1. The Company may, in accordance with telecommunications legislation, unilaterally amend the terms of this contract, and shall notify the User in any convenient way, for example by posting the amended contract on its website.

2. In cases of annulment or invalidation of any term of this contract, the status of the remainder of the contract shall not be affected.

3. This contract is governed by Greek Law. The User may request the resolution of any dispute from the Company by applying to it. In the case of non-resolution of the dispute in the aforementioned manner, the parties reserve the right to appeal to the competent Courts of Law of Athens.